| Job Description |
- To diagnose, repair, service, inspect, commission, and maintain a wide range of material handling equipment at customer sites, including diesel, LPG, dual-fuel, and electric forklifts, in accordance with OEM specifications, company standards, SANS requirements, and Driven Machinery Regulations (DMR)
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The Field Service Technician is responsible for providing professional on-site technical support, accurately diagnosing mechanical, hydraulic and electrical faults, completing repairs efficiently to minimize customer downtime, and ensuring a high first-time fix rate
- must possess advanced fault-finding skills, including electrical diagnostics, hydraulic systems, engine management systems, transmissions, and safety devices. They must demonstrate excellent problem-solving abilities, professionalism, and customer service while working independently with minimal supervision
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The incumbent is responsible for identifying additional repair opportunities during inspections, providing detailed technical reports and quotations, maintaining accurate service documentation, and ensuring company assets, including the service vehicle, special tools, and equipment, are maintained to the highest standard
- The Field Service Technician represents Criterion Equipment professionally at all customer locations and is expected to uphold the company's values, safety culture and quality standards always
- Perform planned maintenance, inspections and breakdown repairs at customer sites
- Diagnose and repair mechanical, hydraulic and electrical faults effectively
- Deliver professional customer service while maintaining strong customer relationships
- Achieve external billable hour targets and identify additional sales opportunities
- Maintain company vehicle, tools, equipment and workplace housekeeping
- Complete all administrative requirements accurately and on time
- Ensure compliance with all safety, OEM and legal requirements
- Perform planned maintenance, inspections and breakdown repairs
- Diagnose mechanical, hydraulic and electrical faults
- Diagnose diesel, LPG and electric forklifts
- Perform advanced electrical fault finding
- Diagnose transmission and hydraulic system failures
- Repair steering, brake, mast and drive systems
- Interpret electrical and hydraulic schematics
- Use diagnostic software where applicable
- Complete repairs according to OEM standards
- Carry out scheduled maintenance services according to manufacturer specifications
- Attend breakdown calls within required response times
- Diagnose faults accurately
- Complete repairs efficiently with minimal downtime
- Perform operational testing following repairs
- Conduct load test inspections where required
- Perform preventative maintenance inspections
- Identify worn or unsafe components
- Ensure equipment is safe before returning it to service
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Sales and Productivity
- Achieve external billable hour targets
- Maximise first-time fix rate
- Identify additional repair opportunities
- Generate quotation requests
- Promote preventative maintenance
- Support achievement of branch sales targets
- Vehicle, Tools and Equipment
- Maintain service vehicle in excellent condition
- Keep vehicle clean and organized
- Ensure all tools remain calibrated and serviceable
- Report damaged or missing tools
- Maintain stock of consumables
- Follow company vehicle policy
- Ensure PPE remains in good condition
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Administration
- Complete job cards accurately
- Submit detailed service reports
- Record labour hours correctly
- Capture inspection findings
- Submit quotation requests
- Complete timesheets daily
- Maintain accurate travel records
- Record parts used correctly
- Submit documentation within required timeframes
- Comply with Occupational Health and Safety requirements
- Follow company Safe Work Procedures
- Perform risk assessments before work begins
- Report unsafe conditions immediately
- Comply with DMR and SANS requirements
- Maintain environmental compliance during repairs
- Ensure repaired equipment complies with OEM specifications before handover
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