• The Debtors Clerk will be responsible for assisting with the effective administration and collection of outstanding school fees and other monies owed to the school.
• The position will provide additional support to the Finance Department and cover the increased workload during the parental leave period.

Key Responsibilities

• Contact parents/guardians regarding outstanding school fees and other amounts due.
• Conduct regular telephone and email follow-ups with parents regarding overdue accounts.
• Assist parents with queries relating to their accounts and payments.
• Arrange and conduct meetings with parents regarding outstanding fees and payment arrangements.
• Negotiate and record agreed payment plans in accordance with the school's procedures on EdAdmin.
• Follow up on promised payments and ensure payment arrangements are maintained.
• Assist with the opening and setting up of new parent/learner accounts and ensure information is accurately captured on EdAdmin.
• Maintain accurate debtor records and ensure all contact and collection activity is properly documented.
• Identify accounts requiring further intervention and escalate these to the Business Manager where appropriate.
• Assist with the preparation of debtor reports and regular collection updates.
• Follow up on unpaid invoices, returned payments and other outstanding amounts.
• Liaise with parents regarding fee statements, account balances and payment queries.
• Assist with the administration and follow-up of fee exemptions and related documentation where required.
• Work closely with the Finance Department and other relevant staff to ensure accurate account information.
• Maintain confidentiality of all parent, learner and financial information.
• Perform other reasonable finance and debtor-related duties as required.

Minimum Requirements

• Previous experience in debtors, collections, credit control, accounts or financial administration.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Good administrative and organisational skills.
• Ability to deal professionally and sensitively with parents regarding outstanding fees.
• Good computer literacy, including Microsoft Office and Excel.
• Accurate attention to detail and record keeping.
• Ability to work independently while also being part of a team working in an open office environment.
• Previous experience in a school, educational or similar environment would be advantageous.